Customer Service

- Can I choose a time slot?
- When will I receive my order?
- Can I also have my order delivered to a PostNL point?
- Do you deliver to homes?
- I want to change the delivery address, is that possible?
- Can my order be delivered to the neighbors?
- I missed the delivery person, what now?
- Can I also pick up my order?
- When can I pick up my order?
- Can I pay cash upon collection?
- How do I change or cancel my order?
- Do you also offer installation service?

- What are the return conditions?
- Are returns free?
- Will my product be collected from home for return?
- How should I pack my product for return?
- Can I exchange my product for another product?
- What do I need to do to return my product?
- Can Second Chance products be returned?
- Can I bring my product in myself for return?
- How quickly will I be refunded after returning?
- Where can I file a complaint?

- How long is my warranty?
- What is covered under warranty?
- What is the difference between user damage and a defect?
- Can I purchase additional warranty?
- Will someone come by for the repair or do I have to send my product?
- Who will repair my product?
- Is repair always free?
- How long will I be without my product?
- How do I report a repair?

- Where can I find my invoice or order confirmation?
- How secure is your payment environment?
- What payment options are available?
- What are the payment details of EL Vidas?
- How can I get cashback on a product?
- Which gift cards can I use at EL Vidas?
- How quickly will I be refunded after returning?
- Can I pay cash upon collection?

- What are the benefits of business ordering?
- Can I order VAT-free?
- Can I pay afterwards?
- Is a discount possible?
- How quickly will my application be processed?
- How do I get in touch?

- Why do you offer European devices?
- What is the difference between a European and a Benelux device?
- Do the Dutch providers work with your devices?
- Can I use a CI+ module with a European model?
- Do you also offer a 2-year warranty for European models?
- Is a Dutch manual supplied with the device?
- Can I select Dutch as the language on the TV?