Disputes & Complaints

EL Vidas complaints & disputes

We recommend that you first report complaints to us by sending an email to customerservice@el-vidas.nl . If this does not lead to a solution; from 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr If your complaint is not yet being dealt with elsewhere, you are free to file your complaint via the European Union platform.