Pay

Where can I find my invoice or order confirmation?

You can find the invoice in your account. The order confirmation was sent by email. This may have ended up in your spam.

How secure is your payment environment?

We use secure internet security as soon as you start paying for your order. This prevents others from secretly looking along. Your transaction data is sent encrypted via SSL. You can recognize a secure SSL connection by the green lock in the address bar of your browser.

What payment options are available?

With us you can pay with iDeal, Bancontact / Mister Cash, Mastercard or Visa.

What are EL Vidas' payment details?

El-Vidas BV
NL72RABO0340432675

Always include your name and order number when making payment.

How can I get cashback on a product?

Unfortunately, we do not participate in the cashback actions of the manufacturers. Don't worry, even after cashback we are almost always cheaper than other providers.

Which gift cards can I use when purchasing a product?

Gift vouchers cannot be redeemed with us.

How quickly will I be refunded after returning an item?

Once your return has been processed, the amount will be in your account within 3 to 5 working days.

Can I pay cash upon collection?

No, it is not possible to pay in cash upon collection.