According to privacy legislation, we must say what 'legal grounds' we have to use your data. We need your data because of the contractual agreements between you and EL-Vidas, such as your purchase of a product or your right to warranty. This is the case with:

• Order & pre-order
• Delivery
• Returns & repairs
• Trade-in & Second chance
• Contact our customer service
• EL-Vidas business

In addition, we can use your data for 'legitimate interest'. This means that we want to provide all our customers with the most optimal, personal service. We always think about your privacy. This applies to:

• Reviews & customer satisfaction survey
• Contact our customer service
• Visiting the EL-Vidas website
• Account
• Newsletter & e-mail
• Personal advice
• Actions
• Social media
• Security, wifi & cameras

We may also have a legal obligation to use your data, for example when we suspect fraud. And sometimes you have given us permission to use your data, such as when you sign up for the newsletter. We keep a record of this.

We only share your data with other parties if this is really necessary for our services. These parties are: delivery partners, suppliers or repairers, product support, payment partners, IT service providers and parties that collect our reviews. After all, our delivery partner has to deliver your order to the right address and it is nice if a repairman comes to your home to fix your refrigerator. And not accidentally shows up at the neighbors with a working refrigerator. Parties such as data management platforms, media and advertising agencies and research agencies come into the picture when we want to give you personal advice or show you targeted advertisements, for example based on your interest in certain products. In suspicious situations, we are obliged to share customer data with government agencies.

The parties that receive access to your data from us may only use it to provide you with a service on behalf of EL-Vidas. Unless they are responsible for obtaining and protecting your data themselves. Some cookie developers have access to the data that cookies collect on our website. You can read more about this in our cookie statement and the privacy policy of these parties. We never sell your data to third parties.

We store your data in various databases. We always apply strict security measures. East, west, home's best: that is why your data is almost always stored within the European Union. In the exceptional case that customer data is transferred to countries outside the European Union, we ensure that your privacy remains protected in an appropriate manner. This has been officially established for a number of countries. Some American parties have registered under the Privacy Shield , which offers sufficient protection. Or we work with official model contracts that have been specially drawn up to safeguard your privacy.

We do not store or use your data longer than necessary. After that, we delete all data we have from you. Or we use your data anonymously, because we need certain data for internal analyses and reports such as the value of your order. Sounds nice and simple, but how does that work in practice? We adhere to certain terms, after which we delete your data. These are:

• We delete recorded telephone conversations after 30 days as standard, unless we have a legal obligation to keep a conversation for longer.
• We do not store camera footage of our pick-up location for longer than 4 weeks. Unless we see something suspicious that we need to investigate further or the footage needs to be stored longer due to another legal obligation.
• We delete inactive customer accounts after 7 years. After that period we only use your data anonymously, for internal reporting.
• The Tax Authorities require us to keep our administration with your invoice, payment and order details for 7 years. After that, we only use anonymous data for internal reporting. You must also keep the invoices of your purchases yourself, for when your warranty expires, for example.
• If you have your product repaired or replaced by EL-Vidas, we will store your report and contact details for 7 years. After that, we will only use your data anonymously, for internal reporting.
• If you have subscribed to the newsletter or given permission to receive personalized messages, we will retain that permission for 5 years. Even if you decide at some point that you no longer wish to receive the newsletter or personalized messages, we will retain the withdrawal of your request. We will not retain the emails you receive from us for longer than 60 days. So you do not need to worry that you will receive the same email from us more often. After that period, we will only use your data anonymously, for internal reporting.
• Data that we use to prevent fraud is stored for a very long time. Not fun, but necessary.

Of course, you remain in control of your data. Do you want to gain free access to your personal data and receive a copy? Or do you want to change, delete, limit the use of your data or adjust your email preferences? No problem. You can do this yourself in your My EL-Vidas account. Or you can let us know by post or email. In this way, you can also object to the use of your data for marketing purposes or indicate that you believe that your privacy outweighs our interest. In that case, we will review the situation again.

Unsubscribing from the newsletter is a piece of cake. You can do this in your account or via the link at the bottom of the newsletter itself. And if you don't want any cookies at all? You can also arrange that yourself. Read our cookie statement to find out how to do that.

We want to make sure that you are really you. That is why we may ask you for additional information to establish your identity. We also do this with unclear requests.

If you have any questions or complaints about your data and the protection of your privacy, you can contact the Data Protection Officer of EL-Vidas.

Email: info@el-vidas.nl
Write to: EL-Vidas PO Box 45 9620AA Slochteren, Attn. Data Protection Officer.

If you are not satisfied with how EL-Vidas handles your privacy, you can contact the privacy authority.

We are EL-Vidas BV

And if you like long songs:

This is our Chamber of Commerce number: 69564078
This is our VAT identification number: NL857920376B01

You can reach us as follows:
Call: 085-1301566
Email: info@el-vidas.nl
Writing: PO Box 45 9620AA Slochteren