Customer Service

Customer Service

How can we help you?


  • Delivery and collection

  • Returns and exchanges

  • - Can I choose a time slot?
  • - When will I receive my order?
    - Can I also have my order delivered to a PostNL point?
    - Do you deliver to homes?
    - I want to change the delivery address, is that possible?
    - Can my order be delivered to the neighbors?
    - I missed the delivery person, what now?
    - Can I also pick up my order?
    - When can I pick up my order?
    - Can I pay cash upon collection?
    - How do I change or cancel my order?
    - Do you also offer installation service?

  • - What are the return conditions?
    - Are returns free?
    - Will my product be collected from home for return?
    - How should I pack my product for return?
    - Can I exchange my product for another product?
    - What do I need to do to return my product?
    - Can Second Chance products be returned?
    - Can I bring my product in myself for return?
    - How quickly will I be refunded after returning?
    - Where can I file a complaint?


  • Warranty and repair

  • Pay

  • - How long is my warranty?
    - What is covered under warranty?
    - What is the difference between user damage and a defect?
    - Can I purchase additional warranty?
    - Will someone come by for the repair or do I have to send my product?
    - Who will repair my product?
    - Is repair always free?
    - How long will I be without my product?
    - How do I report a repair?

  • - Where can I find my invoice or order confirmation?
    - How secure is your payment environment?
    - What payment options are available?
    - What are the payment details of EL Vidas?
    - How can I get cashback on a product?
    - Which gift cards can I use when purchasing a product?
    - How quickly will I be refunded after returning?
    - Can I pay cash upon collection?


  • Business customers

  • European devices

  • - What are the benefits of business ordering?
    - Can I order VAT-free?
    - Can I pay afterwards?
    - Is a discount possible?
    - How quickly will my application be processed?
    - How do I get in touch?

  • - Why do you offer European devices?
    - What is the difference between a European and a Benelux device?
    - Do the Dutch providers work with your devices?
    - Can I use a CI+ module with a European model?
    - Do you also offer a 2-year warranty for European models?
    - Is a Dutch manual supplied with the device?
    - Can I select Dutch as the language on the TV?

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